JP
Accelerating Corporate DX
through Digital BPO®
Challenges in Advancing DX Independently
Amid growing labor shortages caused by a declining birthrate and aging population, many companies are urgently striving to improve productivity and reduce labor needs. A growing number of organizations are looking to DX to secure sustainable growth. However, the rapid evolution of ICT and shortage of digital talent have made it difficult for companies to advance DX on their own. This has heightened the need to actively leverage technologies such as AI that can substitute for human labor, as well as external resources such as BPO*.
* Business process outsourcing is the practice of contracting specialized providers to handle an entire portion of a company’s business processes from planning and design through execution. Digital BPO® is a registered trademark of transcosmos inc. and refers to a suite of services that support business transformation by integrating BPO operations with various digital technologies.
A Solution that Accelerates Corporate DX
NTT DOCOMO BUSINESS launched the full-scale implementation of its Digital BPO® solution in April 2025, following its strategic business alliance with transcosmos inc., a leading company in the BPO services industry.
This solution combines the latest ICT infrastructure and technologies from NTT DOCOMO BUSINESS with the advanced expertise and capabilities of transcosmos’s specialized personnel to provide a broad range of digital BPO services, across both core and non-core business areas, as a one-stop solution. This extensive, comprehensive solution encompasses Business BPO Services that digitize, automate, and optimize standardized business processes; Next-Generation Contact Centers for handling everything from system development to operation and management; Corporate Back Office, which improves efficiency in indirect operations such as HR, time and attendance management, accounting, and procurement; and IT Outsourcing that centrally manages IT infrastructure operations and security measures.
For companies adopting Digital BPO®, this service accelerates DX, improves operational efficiency, and reduces costs while raising service quality specialized outsourcing. By entrusting non-core operations to external partners, companies can concentrate on core business activities. In addition, the operational data obtained through Digital BPO® can be further leveraged to generate new value.
Digital BPO® has already attracted strong interest from many companies and is off to a solid start. Going forward, NTT DOCOMO BUSINESS will continue to strengthen its collaboration with transcosmos through the delivery of this solution, address customer challenges in line with their specific needs, and support the acceleration of DX across society as a whole.
Resolving Social Issues by Leveraging the Strengths of Both Companies
-
Shunsuke Sakakura
General Manager,
Fifth Business Solutions
(as of July 2025 interview)The release of Digital BPO® represents a highly complementary collaboration between NTT DOCOMO BUSINESS and transcosmos, offering customers a high-quality service for simultaneously benefiting from the strengths of both companies. For example, transcosmos has long provided services that automate the collection and calculation of corporate GHG emissions data. Integrating NTT DOCOMO BUSINESS’s ICT capabilities makes it possible to deliver a one-stop solution that not only visualizes and analyzes these data but also provides consultation services for future emissions reduction. Moreover, the continued integration of our respective solutions and services could accelerate the growth of our social contribution. Looking ahead, we intend to take on broader social challenges, such as managing entire regional autonomous driving systems as a comprehensive BPO service.
Note: The content of this article is as of December 2024
