NTT DOCOMO BUSINESS Managed Services X Managed^®

Outsource ICT monitoring, operations and maintenance to a trusted partner
Leave day-to-day IT operations and management to our experts
Fully managed service, available 24/7/365

Key Features
Service Menu
Standard Components
Track Record & Certifications

1,000+
deployments
1,000+
engineers
230
countries/regions covered
24/7/365
available

Built on knowledge gained from delivering ICT solutions to customers across industries and regions, X Managed is NTT DOCOMO BUSINESS's comprehensive managed service offering. It applies proven best practices to help address resource constraints, rising costs, and skills shortages in ICT operations.

Resource shortages, High costs, Skill gaps

X Managed® a 'semi-custom' managed service based on standardized operational best practices—provides solutions to challenges such as resource shortages, high costs, and skill gaps.

Key Features

One-stop Design, Delivery & Operations

Choose and combine services from three tiers — Standard, Optional and Professional
Optimize service scope and cost based on your business needs

X Managed® provides total management of three composable service components—design, delivery, and operations—as well as the automation and standardization platforms owned by NTT Docomo Business that support digital operations; by integrating with SOC services, it enables the efficient operation of customers' ICT environments.

Composable Service Menu

Choose and combine services from three tiers — Standard, Optional and Professional
Optimize service scope and cost based on your business needs

We balance and optimize the scope of outsourcing and costs by combining standard offerings with optional or professional services tailored to your specific needs.

Digital Operations Platform (X Managed Platform®)

Unifies IT monitoring, automation, ticketing, configuration, security management and data analytics
Supports Zero Trust security, multi-cloud and hybrid cloud environments, and AI-driven automation

This service provides a combination of NTT Docomo Business's standard monitoring infrastructure, X Managed Platform®, and associated operational services. X Managed Platform® is an integrated ICT operations platform designed for system operations and engineers. It encompasses six functional areas: IT monitoring, automation, ticket management, configuration management, security management, and data analysis. Users can select from a wide range of sub-components—incorporating cutting-edge technologies and trends such as automation and artificial intelligence (AI)—to support elements like zero-trust security and multi-cloud or hybrid-cloud environments.

Service Menu

Menu Tier	Key Inclusions
Standard	Monitoring and initial incident response via standard tools, user portal provided
Optional	Advanced monitoring (e.g. log monitoring), enhanced fault notifications, on-site support
Professional	Custom design for client-specific requirements, advanced incident response, dedicated service manager

Standard Components

Service	Standard Components
Zero Trust	SD-WAN, secure internet gateway, CASB, EDR (Zscaler, Palo Alto, Microsoft Defender, CrowdStrike, etc.)
Cloud & Data Center Services	Azure, AWS, Private Cloud, Nexcenter
Network	SD-WAN routers, cloud Wi-Fi, LAN switches

Track Record & Certifications

Track record

approx. 1,000 deployments (as of August 2024)

Certifications

ISMS (ISO/IEC 27001), Privacy Mark (Japan)

Zscaler MSSP Program top-tier partner

Recipient of Zscaler Partner of the Year for three consecutive years (2020–2022)

zscaler AUTHORIZED PARTNER Managed Services

Pricing

Contact our sales team or use the inquiry form for a quote. Reference pricing is available in the downloadable brochure.

NTT DOCOMO BUSINESS Managed Services X Managed®