A proprietary semantic search engine reads the intent of the question and provides a highly accurate answer.
Users can access a wide range of options, including a "multilingual" function that translates queries into 13 languages in real time and is available only in Japanese for both a chatbot and a live agent, and an "automatic answer extraction" function that reads and answers documents such as manuals.
COTOHA Chat & FAQ understands the significanceof sentences in the form of chat, searches the database for an appropriate question and answer, displays the results, and helps customers solve problems.
COTOHA Chat & FAQ has the following advantages.
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