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NTT Communications

Japan(Business): English / Japanese
Japan(Residential): English / Japanese

NTT Ltd.

Global site English

Privacy Policy

Enacted on April 1st, 2005
Last Revised on April 1st, 2022

NTT Communications Corporation

Toru Maruoka
President & CEO
Representative Member of the Board of the Company

NTT Communications Corporation ("Company") is providing cloud, network, security and consulting services to enhance creation of new values and solving social issues from the global perspective. In various phases of these businesses of Company, we handle many personal information, including Specific Personal Information, ("Personal Information"). We consider that ensuring the proper handling and protection of Personal Information in all of our business activities is our responsibility to the society. Personal Information provided by the customer to Company will be managed by CSO, who is responsible for controlling Personal Information.

  1. Due process

    Company will comply with laws, guidelines and standards concerning the protection of Personal Information, and take all necessary measures to protect the Personal Information of the customer.

  2. Obtainning

    Company will properly obtain Personal Information on the customer verbally, in writing, through electronic records, audio recording or video-taping or by other means. (In addition to Company directly obtaining Personal Information from the customer, Company will also obtain Personal Information indirectly from sources other than the customer.)
    Please note that Company may record telephone conversations with the customer, in order to ensure accuracy in receiving orders, opinions and requests from the customer and to enhance future services.

  3. The purposes of using Personal Information

    Company will utilize Personal Information properly within the following purposes.

    (Personal Information registered by Company)

    • with respect to the Company’s services, a) for confirmation of the individual’s identity, b) for billing purposes, c) for notification purposes in connection with changes of charges and service conditions, installation dates, service suspension, and contract termination, and d) for any other purpose necessary for the provisioning of the services;
    • with respect to the Company’s services, a) to conduct sales promotions, b) to offer proposals, c) to provide consultation, d) to conduct customer surveys, and e) to send promotional materials or gifts, etc. by means including the use of telephone, e-mail and postal services;
    • for the purpose of improving Company’s services and for developing new services;
    • to answer any questions or provide consultation as may be requested by the customer.
    • to analyze the acquired information such as behavior history. In addition, based on the analysis and analysis results, we provide guidance and advertisement regarding our services according to taste.

    (Other Personal Information)

    • for purposes of improving Company’s services and for developing new services;
    • to answer any questions or provide consultation as may be requested by the customer;
    • with respect to the Company’s services, a) to conduct sales promotions b) to offer proposals c) to provide consultation , d) to conduct customer surveys and e) to send promotional materials or gifts, etc. by means including the use of telephone, email and postal services
    • to analyze the acquired information such as behavior history. In addition, based on the analysis and analysis results, we provide guidance and advertisement regarding our services according to taste.

    In addition to the purposes for using Personal Information listed above, Company may from time to time specify other use purposes through provisioning of services and customer surveys.

    Furthermore, Company may use Personal Information within the above scope of use, even after the telecommunications services contract or other contracts have been terminated with the customer.

  4. Security Control Action

    To manage Personal Information properly and avoid unintended use, Company will protect Personal Information provided by the customer through continuous efforts to:

    1)Basic policy
    In order to ensure the proper handling of Personal Information, we establish basic policies regarding "compliance with relevant laws and guidelines" and "contact point for inquiries" in our internal rules.

    2)Establishment of the rule of the handling of Personal Information
    We establish the internal rules of Personal Information regarding the handling method of Personal Information, the person in charge and their responsibilities.

    3)Institutional security control measures
    We appoint a person in charge of handling Personal Information and clearly define the responsibility and authority of employees who handle Personal Information. In addition to supervising employees, we establish a system for reporting and communicating to the person in charge when we become aware of facts or signs that violate laws and internal rules. We carry out regular self-inspections and appropriate audits regarding the handling status of Personal Information.

    4)Human security control measures
    We provide regular education and training to employees regarding the handling of Personal Information.

    5)Physical security control measures
    In areas where Personal Information is handled, we manage the entry and exit of employees and take measures to prevent unauthorized persons from viewing Personal Information. We implement restrictions on the means of taking out Personal Information (such as prohibition of recording on external recording media in principle).

    6)Technological security control measures
    We implement access control to limit the scope of the person in charge and the Personal Information database we handle. We introduce a mechanism to protect the information system that handles Personal Information from unauthorized access or software from the outside.

    7)Understanding the external environment
    We implement safety management measures after understanding the system regarding the protection of Personal Information in foreign countries where Personal Information is stored.

  5. Disclosure and Provision of Personal Information


    1)Company may provide a customer’s information to such a person who answers a Company’s call as a customer’s family, to the extent reasonably necessary to achieve the purposes as identified in Section 3 of this Privacy Policy. We may provide the following information if necessary.

    • a Customer’s name and address for identification
    • Contractual relationship with Company for the Company’s services
    • Outline of other requirements

    We only accept inquiries from customer’s family members as well as a customer, and we do not accept inquiries from their friends living together. Whether a person is a family member or not will be determined based on the request, however we may ask a customer's name and address.

    2) Company may disclose and provide Personal Information to its subcontractors to the extent reasonably necessary to achieve the purposes as identified in Section 3 of this Privacy Policy.

    3) Company will disclose and provide Personal Information to NTT Finance Corporation ("NTT Finance") to the extent reasonably necessary for NTT Finance to collect claims arising out from telecommunications service provided by Company, on the condition that such claims will be comprehensively transferred and assigned from Company to NTT Finance in accordance with each service agreement entered into between customers and Company, as well as assignment agreement entered into between Company and NTT Finance.

    4) In respect of 1) and 2) above, subject to the Personal Information Protection Law, the Telecommunications Business Act, and other applicable laws and regulations, Company will verify that each subcontractor and/or NTT Finance to which Personal Information is to be disclosed and provided from Company has implemented the measures necessary to protect Personal Information, and take all appropriate and necessary actions including but not limited to entering into appropriate agreement with such subcontractor and/or NTT Finance to protect Personal Information.

    5) Notwithstanding anything to the contrary stated above, Company may disclose and provide Personal Information to government authorities, including but not limited to any court or police if required or requested properly pursuant to any applicable law or order.

  6. Joint use of Personal Information

    Company may jointly use Personal Information with its subsidiaries for the purpose of improving customer satisfaction toward our services in accordance with and to the extent as described below.

    1) The items of Personal Information to be used jointly
    Name of an individual, contact information (telephone number, e-mail address, etc.) assigned by a corporation to its employee individual, name of the corporation/department, and any other information which can identify specific individual.

    2) Joint users
    Company and its group companies

    3) The purpose for which the Personal Information is used by the joint users
    As identified in Section 3 of this Privacy Policy

    4) The name, address, and CEO of the business operator responsible for the management of the Personal Information
    NTT Communications Corporation
    https://www.ntt.com/en/about-us/company-profile.html

    5) The means or method of obtaining Personal Information
    As identified in Section 2 of this Privacy Policy

  7. Helpdesk Services

    If you wish to request disclosures (disclosure, amendment, addition, deletion, suspension of usage, or suspension of provision to third parties), complaints and comments of Personal Information provided to us, please see the following website. Company will respond to your request in a timely manner. Please note that with respect to customer requests for disclosure of Personal Information, 1,000 yen (1,100 yen including tax) per subscriber line will be charged as a processing fee. Additional processing fees may be charged if disclosure is requested in an irregular way. For any inquiries regarding protection of Personal Information please see the following website.

    (Inquiries via the website)
    To process your request, please fill out the inquiry form under "Inquiries on Disclosure of Personal Information via the website" on the privacy policy page on our website (URL:https://www.ntt.com/about-us/hp/privacy.html * In Japanese only)

  8. Qualified Personal Information Protection Organization

    Company is a member of Zaidan Hojin Nihon Data Tsushin Kyokai (Japan Data Communications Association), an authorized organization to protect Personal Information. Any thoughts or comments regarding the way Company manages Personal Information can be sent to the contact below.

    Denki Tsushin Kojin Joho Hogo Suishin Center (Telecommunications Personal Information Protection Promotion Center)(in Japanese only)

  9. Revision of this Privacy Policy

    Company may revise this Privacy Policy a) to protect Personal Information of the customer, b) to follow the amendment of laws, rules and guidelines. Company will announce the revision of this Privacy Policy via Company’s official website.

    Company is the certificated business entity for the right to use of Privacy Mark, representing a company that maintains systems for the appropriate handling of personal information.

  10. Company profile

    https://www.ntt.com/en/about-us/company-profile.html

  • Please click here to visit the Privacy Policy for Personal Data of customers located in EEA.

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