February 26, 2009
<Topics> Forum Emphasizes Service Quality and Customer Satisfaction for
Global Data Communication Services
TOKYO, JAPAN - NTT Communications Corporation (NTT Com) and 17 major international telecommunications companies (see attachment) discussed how to enhance NTT Com’s global network-service quality and customer satisfaction during the annual Arcstar Carrier Forum in Tokyo from February 24 to 26.
The forum is an annual international conference aimed at strengthening the delivery and operation of NTT Com’s Arcstar-brand global network services by partner telecoms around the world. Arcstar offers multinationals a suite of managed premium-network services, including e-VLAN, MPLS IP-VPN, leased lines, ATM and more. Services are provided on NTT Com’s robust global transport platforms, which are managed by operation centers in Tokyo, New York and London and backed with 24/7 customer service supported by regional offices.
Since its launch in 2004, the forum has led to service-quality improvements and strengthened customer satisfaction, in part by setting related goals for each partner in the Arcstar service network. The participants this time set substantial targets for enhancing the quality of their respective operations, including making services more widely available, shortening the time required to provide services, reducing the frequency of minor outages and eliminating the occurrence of long-term outages.
In addition to East Asian, Middle Eastern and Russian carriers, three European and U.S. carriers joined this year’s forum, reflecting Arcstar’s growing reach in these markets.
Under the overarching theme of supporting customers' business continuity with highly reliable operations, discussions focused on value-chain processes and best practices for managing outages and network issues, covering infra-network design and construction processes for preventing network problems, operations-support systems for quick problem analysis and resolution, management of services provided by local carriers for improving end-to-end quality.
Kevin Fortcamp from the Chicago Mercantile Exchange, the largest futures exchange in the United States, attended the forum as a special guest to speak about the crucial importance of global-network quality.
"The quality of our global network is one of the key elements for CME Group because our business provides a trading environment to our customers around the world approximately 24 hours every trading day," said Fortcamp. "NTT Communications takes a very unique approach to the challenging task of controlling and improving the quality of the network across the globe by hosting the Arcstar Carrier Forum and sharing their experience and expertise with partner providers. Their continuous commitment to quality, involving their partners in overseas countries, certainly qualifies them as a valuable partner of the exchange."
About NTT Communications Corporation
NTT Com delivers high-quality voice, data and IP services to customers around the world. The company is renowned for its diverse information and communication services, expertise in managed networks, hosting and IP networking services, and industry leadership in IPv6 transit technology. The company’s extensive global infrastructure includes Arcstar™ private networks and a Tier 1 IP backbone (connected with major ISPs worldwide), both reaching more than 150 countries, as well as secure data centers in Asia, North America and Europe. NTT Com is the wholly owned subsidiary of Nippon Telegraph and Telephone Corporation, one of the world’s largest telecoms with listings on the Tokyo, London and New York stock exchanges. Please visit www.ntt.com.