February 12, 2009
<Topics> NTT Com Support Center Certified Under Latest Standard
TOKYO, JAPAN - NTT Communications Corporation (NTT Com) announced today that its Sendai OCN Service Center in January became the world’s first support center of an Internet service provider to be certified under the HDI Support Center Standard Version 4.1 of the Help Desk Institute (HDI), the world’s largest association for IT service and support professionals.
The standard requires higher levels of performance and quality of service than its former version. It includes, for example, a new requirement for escalation under the Information Technology Infrastructure Library (ITIL), an IT service management framework that functions as a de facto standard in Europe.
Assessment by the HDI covers eight areas, of which NTT Com’s support center received high marks in several, especially "process and procedures."
The service center, which is involved exclusively with OCN-related customer support including technical malfunctions, was certified by HDI under the standard’s previous version in 2007.
NTT Com operates support centers around Japan for its OCN-brand Internet access service.
About NTT Communications Corporation
NTT Com delivers high-quality voice, data and IP services to customers around the world. The company is renowned for its diverse information and communication services, expertise in managed networks, hosting and IP networking services, and industry leadership in IPv6 transit technology. The company's extensive global infrastructure includes Arcstar™ private networks and a Tier 1 IP backbone (connected with major ISPs worldwide), both reaching more than 150 countries, as well as secure data centers in Asia, North America and Europe. NTT Com is the wholly owned subsidiary of Nippon Telegraph and Telephone Corporation, one of the world's largest telecoms with listings on the Tokyo, London and New York stock exchanges. Please visit www.ntt.com.