Communication Engine
“COTOHA®
Virtual Assistant”
Japanese Semantic Analysis and Context Understanding
Utilizing the result of over 40 years NTT R&D Research including the world largest Japanese dictionaries, semantic analysis algorithms, etc.
Integration with External Systems
Integration with various external systems such as recommendation engine, RPA, existing in-house systems and many others through APIs enables the function enhancements.
Easy settings and tuning
In addition to the conventional flow setting, COTOHA® adopts a method that does not require complicated flow setting.
Escalation function
Customers will be escalated to the human operator when they are in trouble.
Security Enhancement with Closed-Network Connectivity
You can connect to COTOHA® Virtual Assistant via closed-network securely.
Utilizing NTT R&D research results in Natural Language Processing over 40 years, understanding human language with high accuracy. COTOHA® VA is an AI engine which does not only respond to simple inquiries, but also proceed business processes such as balance inquiries and invoicing by integrating with various external systems. Closed network connectivity is also available for more security.
COTOHA® Virtual Assistant with high level of communication capability and usability.
With extraction/classification functions and dialogue functions realize flexible conversation and speedy accuracy improvement.
Provides solutions and new customer experiences in various business scenes.
