Fulfilling our Social Responsibility

(1) Responding to international norms

As a company that operates globally, The NTT Group discloses its global human rights policies both internally and externally, in addition to meeting the requirements of international covenants and conventions.

(2) Addressing critically important human rights issues

We will continue to identify important human rights that it needs to focus on from four perspectives and act while respecting these rights.

• ① Promotion of “Diversity & Inclusion”, a concept that recognizes diverse cultures and values (Prohibition of discrimination, respect for freedom and rights, fairness in the workplace, economic disparities and poverty)
• ② Promotion of “Technology that is based on high ethical standards” which balances both high ethical standards and technology (Technology, data bias, privacy, personal information protection, security)
• ③ Promotion of "Healthy work in daily life" to create a workplace where employees can work in physical and mental health with enthusiasm and motivation (Diverse work styles, workplace safety, freedom of association and collective bargaining, living wage)
• ④ Promotion of “Appropriate expression, speech, and display” in consideration of human rights (Expressions in advertisement and displays, freedom of expression, accessibility)

(3) Scope of application

This policy applies to all employees and officers of the NTT Group. We also ask our suppliers and business partners to support this policy and strive to respect human rights.

(4) Due diligence

Based on the Guiding Principles on Business and Human Rights, we will use the human rights due diligence process to identify, prevent, mitigate, and correct human rights issues on a global scale, and strive to raise awareness of human rights and improve human rights management throughout the Group. Due diligence will be conducted throughout the entire value chain, and direct dialogue will be the basis of our efforts, especially with important suppliers. We disclose the status of our efforts on our website, sustainability report, human rights reports, etc., to enable continuous evaluation and improvement.

(5) Accusation and remedy

In order to prevent human rights violations, we have established internal and external contact points for whistle-blowing at each Group company, and we promise to protect whistle-blowers from unfair personnel actions (e.g., dismissal, demotion) or other disadvantages as a result of their reporting. In addition, consultations and reports received at the contact points will be reported appropriately to the Board of Directors to ensure transparency. We will take sincere measures to resolve the problems.

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As a company that develops business on a global basis, NTT DOCOMO BUSINESS places the utmost importance on solving human rights issues, including discrimination, as a part of its efforts to build a rich corporate culture that respects human rights. As we strive to maintain a corporate constitution that does not tolerate any form of discrimination, we are working to find solutions to human rights and discrimination issues through every facet of our day-to-day business activities.

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Establishment and implementation of human rights protection measures:

• Soliciting and adoption of human rights slogans
• On-site training

Planning and operation of human rights protection training

Human rights protection training programs for all employees, top managers, and leaders, and programs aimed at prevention of sexual/power harassment (abuse of authority)

Providing counseling for human rights-related issues

Our most important mission, in addition to protecting information that is vital to our customers and providing services they know are safe, is contributing to an enhancement of our customers' security system. We regard security as our top priority in providing services to our customers, and we pledge to work with them to achieve an optimum security system. We will do our utmost to ensure security in all phases of the value chain from technology and service development to establishment and operation. Furthermore, as ICT professionals, each one of us will raise our capabilities to respond to security-related issues.

Three Resolutions

1. We regard security as our top priority in providing services to our customers, and we will do our utmost to enhance their security.
2. As an ICT solution partner entrusted with our customers' vital information, we will work with them at all times to ensure their security.
3. Business partners and contract employees are also important supporting members of NTT DOCOMO BUSINESS. We will therefore collectively strive to ensure our own security.

Based on NTT DOCOMO BUSINESS Group’s mission, “Creating communication methods that open up new possibilities for people and our world” and given that artificial intelligence (AI) is expected to be a function that creates new value for achieving our mission, we implement the possibilities of AI soundly in society so as to solve social challenges and contribute to the creation of a sustainable society. With rapid technology advancements, AI brings about a variety of benefits to our society. At the same time, however, AI can pose ethical and other unexpected problems since it is still in the process of technological evolution.
With this in mind, NTT DOCOMO BUSINESS Group promotes all initiatives to pursue and manage the possibilities of AI and the risks of AI based on the following basic principles.