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Commitments in Priority Areas

The commitment of each organization responsible for the main initiatives of our Sustainability Policy

常務執行役員 安藤 友裕

Under our new Sustainability Policy, we will pursue the unlimited possibilities of ICT and DX toward achieving carbon neutrality by 2030, achieve the SDGs, and realize a sustainable future full of dreams.

Tomohiro Ando
Executive Vice President

Addressing the worsening climate change situation, as well as other global issues and risks laid out by the SDGs and ESG, has become even more urgent today in order to pass on a sustainable society to the next generation and secure our future. In May 2021, the NTT Communications Group revised its Fundamental CSR Policy and formulated the new Sustainability Policy in response to trends in SDGs and ESG in Japan and overseas and subsequent changes underway in the business environment, as well as trends in cutting-edge technologies that will support a future society. The new policy is based on Our Mission and Our Core Beliefs, determined with the participation of all employees. It depends on each of us striving to realize a sustainable future by seizing the initiative to act, inspiring one another, and demonstrating our distinct abilities to meet social expectations through our daily operations, business activities, and the Re-connect X business vision. We intend to pursue this policy by focusing on these points.
Our new Sustainability Policy is composed of the four Priority Areas of society, the environment, human resources, and governance, and we have determined Our Vision of Society and 12 Sustainability Priority Activities by linking them to the SDGs. We hope to promote the Priority Activities to further demonstrate the positive impact of our business operations on society by advancing ICT and DX across the value chain while striving to minimize risk and negative impacts. By doing so, we will advance toward resolving various social issues, helping achieve the SDGs, and realizing our vision of the future of society.
We deliver DX solutions and platforms such as the Smart World and Smart Data Platform for X that leverage cutting-edge technologies, as well as ICT infrastructures such as our new fixed-mobile convergence services and solutions. These services may hold the key to resolving complex and diverse issues faced by society today, including climate change, large-scale disasters, the declining birthrate and aging population, infectious diseases, and threats to information and cyberspace security. They could also prove to be essential for promoting DX, GX, and SX across broad areas of society, and for creating value that will support society’s future. We live in a time when all areas of human activity across the world must focus on the SDGs and ESG to advance together toward a better future. The joy of serving society by connecting various areas around the world through our business activities holds significant value for our employees.
Looking ahead, the NTT Communications Group will continue to develop and deliver services and platforms that support the next generation and our vision of a future society. We will also provide solutions for social issues that are increasingly complex and diverse and pursue the endless possibilities of ICT and DX to usher in the future. Furthermore, we will make a united Group effort under our new Sustainability Policy to meet public expectations and demands by practicing CSV and CSR through our unique business activities as an ICT company. We will work with various stakeholders to co-create and drive the emergence of new value in a robust effort to promote the SDGs and ESG and to realize a sustainable future full of dreams, which consists of innovative, creative, resilient, safe, secure, eco-friendly, and vigorous local communities that co-exist with nature, where people respect and inspire each other and allow everyone to shine in their own way and play a valuable role in society.

NTT Communications formulated it business vision Re-connect X with an eye on the future during and after the COVID-19 pandemic. The vision shows a sustainable future in which the Company will safely, securely, and flexibly connect everything, including consumers, businesses, and society, and use the data obtained from that connectivity to address a number of social issues. To realize this vision, we have been focusing on providing creative solutions based on the Smart Data Platform, a next-generation data utilization platform, and reinforcing the resilience of our ICT infrastructure in response to a remote-based decentralized society. A series of our initiatives were tested on the significant occasion of the Tokyo 2020 Olympic and Paralympic Games, and I believe that we were able to fulfill our great responsibility by providing the world’s highest level of telecommunications services.
In line with the revision of the Fundamental Sustainability Policy in May 2021, we reviewed our sustainability priority activities based on the new priority area of society. While maintaining the major direction of resolving social issues through ICT, priority activities also emphasize the promotion of DX in society as a whole to realize a Smart World and calls for pursuing innovation that breaks through limitations by realizing the IOWN concept. As a member of the new DOCOMO Group, we will continue to expand our potential to contribute to a sustainable future while developing open innovation in and outside the Company.

*NTT Communications is a Gold Partner of the Tokyo 2020 Olympic and Paralympic Games in the telecommunication services category.

Moving toward the transition to a decarbonized and recycling-oriented society, which is a matter of global concern, the NTT Communications Group has set forth its Environmental Statement and Eco Strategy 2030. It has also been working to reduce environmental impact by improving the efficiency of all of society through ICT solutions and by lowering its own carbon emissions. As a leading ICT company, we place a heavy burden on the global environment by providing ICT infrastructure services based in telecommunications buildings, data centers, and other facilities that consume large amounts of power due in part to growing public demand. Actively developing and introducing advanced technologies to reduce our environmental impact not only contributes to the sustainability of society but also enhances our own sustainability. In fiscal 2021, as an urgent measure to address the rapid advance of climate change, we will more intensively promote environmental initiatives by adding specific targets to our Eco Strategy 2030, such as the renewable energy usage rate, reduced CO2 emissions, transitioning the Company fleet in Japan to EVs, and reviewing our environmental management system in order to make our own CO2 emissions from data centers, networks, and other facilities carbon neutral by fiscal 2030. In recent years, we have accelerated our efforts to reduce our environmental impact by actively collaborating in R&D with a diverse range of industries. We will continue to fulfill our responsibilities as an ICT company by systematically and proactively engaging in every step along the way, from implementation of basic measures to the adoption of advanced technologies, toward realizing a green future.

*Targeted GHG Protocol: Scope 1 (direct emissions of greenhouse gases from our own sources) and Scope 2 (indirect emissions from the use of electricity, heat, and steam supplied by other companies)

The source of competitiveness of NTT Communications is the power of its people. We aim to create an appealing environment that makes our excellent human resources want to continue working. Under “A fulfilling life makes a fulfilling work”, we have pursued workstyle reforms that focus on three areas of policies and regulations, environment and tools, and awareness and culture. We believe that we must take the lead in achieving these reforms as we strive to become a leading company in social and industrial DX.
The spread of the COVID-19 pandemic has accelerated the workstyle reforms we have been promoting. Since the advancing pandemic sparked growing concern, we have been preparing the environment and tools necessary for all employees to work remotely, including temporary employees. Since the first emergency declaration was issued, more than 80% of our employees have been working remotely. Particularly noteworthy is that combining remote work with a flextime system without core hours has dramatically increased the flexibility of our workstyles, resulting in the highest level of employee satisfaction in the past five years. The increased flexibility in work location and hours has also made it easier for employees to balance their work and childcare needs. Moreover, it has increased the number of female employees returning to full-time work, leading to greater respect for the diversity of employees and more opportunities for them to play active roles.
We will continue to take on the challenge of ensuring the well-being of all our employees by further evolving our expertise in remote work into more flexible and hybrid workstyles*, including the realization of a work-in-life approach whereby work and home are close together. We hope our efforts will become a driving force to change the world and lead to a sustainable future.

*Two workstyle options: A flexible workstyle that allows employees to freely choose where and when to work, and a hybrid workstyle that combines real and digital work

Due in part to the impact of the COVID-19 pandemic, digital transformation (DX) using advanced technologies such as AI, IoT, and 5G has accelerated across society. We are creating innovative and unprecedented communication methods by providing various solutions that promote the DX initiatives of customers under our Re-connect X business vision. To realize this vision, the foundation that connects the NTT Communications Group and its customers must be built upon trust as the key universal element. To remain a trusted corporate group in this so-called “new normal” era, we will always place compliance at the foundation of our operations.
To ensure that all employees engage in business activities with high ethical standards under a solid governance structure, we will thoroughly comply with laws, regulations, social norms, and internal rules while continuously enhancing our risk management structure, to which we have also added considerations for handling risks. Ensuring information security remains a vital aspect of our business activities, and we are aware of the need to consistently reinforce initiatives that include proper information management and the development of security specialists. Moreover, we believe that only by extending these initiatives across our value chain can we earn recognition as a fully trustworthy partner.
Up to the present and into the future, we will endeavor to realize solid governance and enhance corporate value as we continue to advance as a company that has earned the public’s trust.

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