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Corporate Information

NTT Communications group CSR Report 2007

Our Business Activities and Stakeholders

The NTT Communications Group was established in 1999 to offer telecommunications services. We are now pursuing Vision 2010, though which we harness core enterprise and Internet services in partnering with customers to bridge their present and future potential and create new communications value.

We respect all stakeholders in keeping with our Guiding Principles. These parties include customers,business partners, shareholders, competitors, society, employees, and work environments. It is crucial to maintain stakeholder trust so we can remain profitable and contribute to a sustainable society.

The NTT Communications Group

We are drawing on synergies from our core enterprise and Internet businesses to build a growth model centered on B2B2C services—which form a bridge between companies and consumers.

Enterprise Business

ICT Solutions Partner

We deliver world-leading consulting-based solutions.

  • Solutions that resolve customers’ management challenges Including next-generation Web communications, broadband imaging communications, mobile ubiquitous communications, contact center and customer relationship management communications, global one-stop solutions, total security solutions, outsourcing and server operations, and network operations
  • Domestic and overseas IP networks and data communications services
  • Data center, collocation, and hosting services

Internet Business

CreativE-Life for Everyone

We provide personal Internet services that offer new lifestyles and value.

  • ISP, portal, voice over IP, image and audio contents distribution, and online storage services
  • Customers

    We serve customers in Japan and abroad. We are building a framework to solicit customer opinions around the clock and reflect that feedback in our management and services.

    ■Pledge to Customers

    1. We will provide solutions and services that customers understand and value; we will not impose our offerings on them.
    2. Each group employees will act responsibly and with pride in responding quickly, flexibly, and with integrity to customers.
    3. We are committed to building long-term customer trust.
    4. We will never betray that trust.
  • Society

    Employees in 21 countries oversee more than 200 service areas (as of March 31, 2007). We constantly explore ways to contribute to society,participating in environmental protection and international exchange programs.

    ■Pledge to Society

    1. We will provide more secure and innovative services to contribute to the sound growth of the Internet.
    2. We will cherish communications with society.
    3. We will understand and respect the cultures and customs of different nations.
    4. 4. We will contribute to social progress and environmental protection.
  • Shareholders

    We provide services that satisfy our customers and aim to improve corporate value by faithfully maintaining the support and trust of our shareholders.

    ■Pledge to Shareholders

    1. We will disclose operating results fairly, accurately, and in a timely manner.
    2. We will accurately convey our long-term vision and strategies.
    3. We will achieve sustainable growth and increasingly benefit shareholders.
    4. We will never tolerate the abuse of information about our business activities.
  • Business Partners

    We source services, supplies, and personnel from our domestic and overseas business partners. We maintain win-win ties with partners by holding, regularly assessing, and following up on explanatory meetings while providing opportunities to exchange opinions.

    ■Pledge to Business Partners

    1. We will fully harness partnerships to maximize customer value.
    2. We will choose business partners fairly.
    3. We will build partner relationships that generate optimal results.
    4. Our partnerships to provide customer value will always operate with integrity
  • Competitors

    We compete fairly with domestic and international rivals in keeping with our position as a leading global entity in the NTT Group. Our relations with our rivals include jointly developing public policy proposals and jointly forming committees that report on industry progress.

    ■Pledge to Competitors

    1. We will comply with competitive rules and compete fairly and with integrity.
    2. We will become more competitive by operating as a fair rival.
  • Employees and Work Environments

    We aim to provide attractive work environments for all employees. They numbered 10,600 in Japan, 700 elsewhere in Asia, 1,080 in the United States, and 340 in Europe as of March 31, 2007. We are using our fair assessment system to build workplaces that respect individuality, diversity, and human rights.

    ■Employee and Work Environment Pledge

    1. Each employee will think like a responsible ICT professional.
    2. We respect individuality and diversity and protect human rights.
    3. We create environments that foster trust, respect, and self-fulfillment.
    4. We will implement programs to reform our operations.
    5. We will do our utmost to maintain security.
    6. We will create dynamic workplaces.

Our Key Impacts on Society :

  • Provide more than 40 million phone lines*.
  • Offer Internet services to more than 8 million people.
  • Employ about 13,000 people in 21 countries.
  • Consume 900 million kilowatt-hours of electricity per year, equivalent to the annual consumption of more than 200,000 households, and output 365,000 metric tons of carbon dioxide.
  • Generate around ¥1.3 trillion in revenues.

Note: Asterisk indicate that the data is for the NTT Communications only in fiscal 2006.

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