Global Case Study

Alibaba.com : Detail

Serving Alibaba.com's Mission Critical Requirements During the Taiwan Earthquake Incident

Challenges

Eight main cable segments serving the North Asia region were damaged in Taiwan earthquake incident. The business operations of global companies were seriously affected.

Alibaba.com, a leading e-commerce operator of the world's largest online marketplaces for both international and domestic China trade, was among those affected by the incident. Alibaba.com urgently required global network services to resume its services to its customers worldwide.

Solutions

NTT Com Asia proposed effective solutions to meet the immediate global network needs from Alibaba.com and provided services within 48 hours.

Premium Overseas Connection via vIP-Net Global IP Connectivity

• Riding on NTT Communications' Tier 1 IP backbone, high-speed, fast Internet access, minimum latency and high throughput
• Extensive global coverage including China, India, Japan, Malaysia, Singapore, Taiwan, Thailand, U.S. and Vietnam
• Reliable and stable Ring on Ring network infrastructure
• Full diversity on routes
• Round-the-clock (24 x 7 x 365) customer support
• SLA Commitment

World-class Data Centre Services to Ensure Stable IT Environment

• ISO Certified operations and support from a total quality management system
• Directly connected to one of the world's largest network - NTT Communications' global Tier 1 IP backbone network
• Offering remote hands and other support services by Command Centre (NOC)
• Dual IPS with diesel generator for uninterrupted power supply
• FM200 and pre-action systems for fire suppression

Results

Alibaba. Com adopted the reliable and trouble-free solutions offered by NTT Com Asia, and the impact of the Taiwan earthquake incident to its business operation was minimized. Alibaba.com succeeded in maintaining its services to customers worldwide.

While most of the network users in the region cannot receive regular data, voice and IP services, Alibaba.com chose NTT Com Asia as its reliable partner to meet mission critical task. Mr. Andy Li, Technology VP of Alibaba.com was pleased by our service during the incident.

NTT Com Asia took prompt action to restore its network services after Taiwan's earthquake. With the support of its professional teams and strengthened partnership, NTT Com Asia was amongst the first providers succeeding in resuming network services to its customers after the earthquake. 99% of its customers regained network connections within 48 hours after the incident.