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June 26, 2007



Telemark's Customer Satisfaction Report: NTT Com the Winner of Three "Diamond Awards"


TOKYO, JAPAN- NTT Communications Corporation (NTT Com) announced today that Telemark Services, a leading research company, awarded NTT Com three Diamond Awards for "Best in Class" results in its latest "Voice of the Customer :Global Data VPN" report, which measures user perceptions of global service providers against independent customer satisfaction benchmarks. NTT Com outperformed rivals in three of eight categories: Top 10 Customer Priorities, Pricing, and Billing.

Based on its customer opinion study findings, Telemark compares areas such as bid, installation, operation and billing between eight global data network service operators. Awards are presented by Telemark for leaders in three areas, namely: raising standards to new levels, outperforming rivals in key service attributes, and user confidence in future competitiveness.

NTT Com also received Best in Class in 11 out of 32 service attributes including Technical Support, Operational Guarantees and 24 Hour Transparent Maintenance.

Since competitive advantage must be sustainable, Telemark assesses the likelihood for future competitiveness by combining a measure of customer purchase intent with one of user experience in a matrix called the "Crystal Ball", where the top quadrant illustrates those service providers which Telemark predicts will achieve a sustainable advantage. NTT Com has earned a placement in the leading provider quadrant, winning this distinguished recognition for the first time since the study began, and is one of only three global data VPN service providers to receive the honor.

"Delivering the best possible service to customers is top priority for our company," says Takashi Ooi, Vice President of NTT Com's Global Business Division,"and we are very pleased that our efforts have been highly recognized by our customers. We will continue to enhance our service quality and deliver distinguished customer experience."

According to Janet Watkin, Director at Telemark, "NTT Com has emerged as a formidable global dataVPN operator. It seems that its extraordinary responsiveness for restoring and reinforcing services after natural disasters coupled with a steadfast passion for quality at all levels is paying dividends in the customer satisfaction league tables."

About NTT Com
NTT Communications Corporation (NTT Com) provides information and communications technology (ICT) solutions worldwide with dedicated professionals stationed in 21 countries. Renowned as an IPv6 technology pioneer and managed service expert, NTT Com offers diverse high-quality IP, Web-based, and managed network solutions combining network management, security, ubiquitous, Web portals/engines, and global services. Its world-class Tier 1 Internet backbone and secure closed networks with over 98,000 MPLS ports, combined with the networks of partner companies around the world, connect more than 200 countries. The company earned non-consolidated revenues exceeding one trillion yen (about US$1.2 billion) in fiscal 2006 ended March 31, 2007. NTT Com started as a long-distance phone company in 1999 after the reorganization of the NTT Group, and is the wholly-owned subsidiary of NTT, one of the world's largest telecommunications companies. NTT is listed in Japan, London and New York stock exchanges. Please visit www.ntt.com.

About Telemark Services
Telemark is a fast growing marketing services firm offering OCEAN (Outstanding Customer Experience, Analysis and News), consultancy, publications and online analysis with proven expertise in measuring customer satisfaction, competitive analysis, benchmarking, trend analysis, channel management, new product development, demand estimates, branding, tariff analysis, and business strategy, exclusively within the telecommunications and IT sectors. An experienced team with decades of independent market research experience in the expanding market for voice, data and vision, Telemark is often the first-choice supplier for many organisations with a requirement for international market research and analysis covering emerging technologies such as VoIP, ICT convergence and hosting applications. For more information, please visit www.telemarkservices.com or email info@telemarkservices.com.