| February 23, 2005 |
|
| TOKYO, JAPAN – NTT Communications Corporation (NTT Com) today announced that the company's international data services for multinational clients have been named “Best in Class” for the “Indispensable to Customers” category in the latest Managed Data Network Service Users Survey by Telemark Services of the U.K. The “Indispensable to Customers” category measures customer satisfaction in the three areas considered most important to customer: Network Reliability, Secure data transfer, and Network Availability. NTT Com also received “Best in Class” in the Top 10 service attributes rated most important by customers. NTT Com also won three Telemark Gold Awards for “Outstanding” performance in the attributes of: Secure Data Transfer, No Hidden Extras in Bills, and Long Term Relationships, as well as five “Excellent” ratings in the attributes of: Network Reliability, Network Availability, 24-Hour Transparent Maintenance, Technical Support, and Installation on Schedule. “NTT Communications is committed to raising the level of service quality with partners through activities such as the ‘Arcstar Asian Carrier Forum*,'” said Kimio Tamura, Vice President of Global Services Division for NTT Com. “Winning the ‘Best in Class' for ‘Indispensable to Customers' category consecutively is an example showing our commitment to customer satisfaction and our determination to improve our offerings so they best serve customers needs.” NTT Communications is found to be the highest scoring operator “Best in Class” for 8 attributes including 5 from the Top 10 important group category: Network Reliability, Secure Data Transfer, Installation on Schedule, Accurate Bills, and No Hidden Extras in Bills. “By focusing efforts and resources on the most important service attributes, as defined by customers, NTT demonstrates its commitment to the highest standards of quality.” said Janet Watkin, Director at Telemark. “Achieving ‘Best in Class' satisfaction results for service excellence, where it matters most, shows that NTT's efforts and commitment are reflected in user feedback.” Manchester-based Telemark conducted the survey by interviewing 302 respondents representing 25 countries, chosen at random from leading international companies. * Arcstar Asian Carrier Forum Annual forum held in Tokyo to discuss key issues impacting the level of service with our Asian partners. Thirteen partners attended this year's event. http://www.ntt.com/release_e/news04/0012/1201.html About NTT Communications (NTT Com) NTT Communications is a subsidiary of Nippon Telegraph and Telephone (NTT) Corporation (NYSE: NTT) - one of the world's largest telecommunications companies. NTT Com provides high-quality, technologically advanced network management, security and solution services to consumers, corporations and governments on a global basis, with a special focus on the Asia-Pacific region. Its world-class backbone network, combined with the networks of partner companies around the world, offers access to more than 200 countries. NTT Com Group has more than 30 companies in the Asia-Pacific region, Europe and the Americas. The company has garnered several awards for its leading edge technologies, outstanding performance and customer service, including "Best Global Carrier - 2004." For more information, please visit http://www.ntt.com About Telemark Telemark Services specializes in providing marketing intelligence on the telecommunications industry to blue-chip clients in several continents. The company uses a comprehensive range of research methodologies to gather data and provide meaningful results that clients can act on speedily. Clients use Telemark research, analysis and assessments to find, win and keep customers. Covering all elements of performance, from “bid to bill,” Telemark helps clients continuously monitor trends to make informed decisions about strategy, positioning, segmentation, product development, branding, promotions, sales channels, tariffs and after-sales care. Telemark's teams are dedicated to creating value through an off-the-shelf range of publications and by utilizing web-based technologies for fast and accurate analysis of data and instant distribution of results. Please visit www.telemark.uk.com For more information, please contact: |
