|March 2, 2004
NTT Communications Wins Telemark's Best in Class Award
|Tokyo Japan, NTT Communications Corporation announced today that the company's world-class international data services for multinational clients have been named Best in Class in the Indispensable to Customers category of a data service users survey conducted recently by Telemark Services of Manchester, United Kingdom.
The Indispensable to Customers category measures customer satisfaction in the three areas considered most important to customers: network reliability, fault reporting process and secure data transfer. NTT Communications scored an aggregate rating of "excellent" in the category, leading to its being named the best carrier in the class.
Kimio Tamura, Vice President of Global Services Business Division for NTT Communications says: "NTT Communications' prides itself in its relationships with its customers and its commitment to providing outstanding quality and service. This is reflected in our very low churn rates globally. Telemark's survey only reinforces our commitment to focusing on the customer."
NTT Communications also received four Telemark Gold Awards, which reflect exceptional levels of customer satisfaction, in network reliability, secure data transfer, no hidden extras in bills and accurate bills.
NTT Communications' performance also improved significantly in nineteen service attributes since the previous report, namely: network reliability, fault reporting process, notification of network problems, installation not disrupting, value for money, installation on schedule, international performance, end-to-end network management, general helpdesk provision, operational guarantees, adequate data throughput, understanding customers' requirements, technical support, 24-hour transparent maintenance, geographical reach end to end, single point of contact, prior pilot installation, long-term relationship and new product and service information. The company's success in raising performance levels in these critical areas is remarkable, considering that even small incremental gains are tough to achieve.
According to Janet Watkin, Telemark Director, "NTT's perceived improvement is particularly noteworthy because its satisfaction ratings were already at a relatively high level, and to achieve major improvements in so many areas is as yet unmatched. Though the improvements are largely clustered in areas of technical and operational aspects of service, it is clear that cementing strong relationships based on technical superiority is emerging as the cornerstone of NTT's international expansion."
Telemark conducted the survey by interviewing 360 respondents, representing 27 countries, chosen at random from the among world's top international companies.
About NTT Communications (NTT Com)
NTT Communications is the long-distance and international communications subsidiary of Nippon Telegraph and Telephone Corporation (NTT), one of the world's largest telecommunications companies. The NTT Com group is recognized as one of the top IP service providers worldwide, offering world-class IP services under the NTT/VERIO brand together with Verio Inc., its U.S.-based wholly-owned subsidiary. NTT Com's also offers Arcstar-brand global services for managed data and multimedia services. The company has garnered several awards for outstanding performance and customer service, including "Best Carrier - Asia Pacific" in 2002. For more information, please visit www.ntt.com.
Telemark Services specializes providing marketing intelligence on the telecommunications industry to blue-chip clients in several continents. The company uses a comprehensive range of research methodologies to gather data and provide meaningful results that clients can act on speedily. Clients use Telemark research, analysis and assessments to find, win and keep customers. Covering all elements of performance, from "bid to bill," Telemark helps clients continuously monitor trends to make informed decisions about strategy, positioning, segmentation, product development, branding, promotions, sales channels, tariffs and after-sales care. Telemark's teams are dedicated to creating value through an off-the-shelf range of publications and by utilizing web-based technologies for fast and accurate analysis of data and instant distribution of results. Please visit www.telemark.uk.com.