December 10, 2003
Asian telecom carriers agree to boost service quality
during Arcstar Asian Carrier Forum 2003
|TOKYO, JAPAN-NTT Communications Corporation (NTT Com) and 14 Asian telecom companies that offer NTT Com's Arcstar-brand global network services ("Arcstar Partners") jointly agreed to implement a series of measures to boost service quality for increased customer satisfaction. The agreement was reached during the third Arcstar Asian Carrier Forum, which was held in Tokyo from December 3 to 5 (please see the attachment for a list of Arcstar Partners).
The measures are as follows:
1. NTT Com and the Arcstar Partners will adopt quantifiable figures to set targets for managing service quality.
2. NTT Com and the Arcstar Partners will hold discussions every three months regarding network availability and service quality. They will also periodically monitor the partners' business methods, such as network construction and follow-up customer service in the case of network failures.
3. Local Arcstar partners are required to inform NTT Com prior to any network construction, so that NTT Com may announce the outage to their customers two weeks in advance.
4. NTT Com and the Arcstar Partners will hold the Arcstar Asian Carrier Forum 2004 next year to review the measures carried out in 2003.
The conference, held since 2000, is a unique gathering of telecom partners that is aimed at customer satisfaction.
Kimberly-Clark, one of NTT Com's valued customers, was invited to the forum to deliver a presentation on the expectations of multinational companies toward telecom carriers.
About NTT Communications Corporation (NTT Com)
NTT Communications is the long-distance and international communications subsidiary of Nippon Telegraph and Telephone Corporation (NTT), one of the world's largest telecommunications companies. The NTT Com group is recognized as one of the top IP service providers worldwide, offering world-class IP services under the NTT/VERIO brand together with Verio Inc., its U.S.-based wholly-owned subsidiary. NTT Com also offers Arcstar-brand global services for managed data and multimedia services. The company has garnered several awards for outstanding performance and customer service, including "Best Carrier - Asia Pacific" in 2002. For more information, please visit www.ntt.com
Kimberly-Clark and its well-known brands are an indispensable part of life for people in more than 150 countries. Every day, one in four people around the world trusts Kimberly-Clark brands to enhance their health, hygiene and well-being - brands such as Kleenex, Scott, Huggies, Pull-Ups, Kotex and Depend. For the past two years in a row, Kimberly-Clark has been named to Fortune's list of "100 Best Companies to Work for in America."