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Corporate Information

Our Business Principle
About OBP Our Mission and Guiding Principles Our Vision -Toward 2010 Our Promise to Stakeholders Our CSR Philosophy Important Matter
Our Promise to Stakeholders
Our Promise to Society Our Promise to Customers Our Promise to Business Partners Our Promise to Individual Employees and the Workplace Our Promise to Competitors Our Promise to Shareholders

Promise to Customers
1. We will provide solutions and services that will truly benefit customers by understanding their needs, rather than taking our current products and services for granted.
  1. (a) We will accept all opinions from customers with the deepest sincerity. The real needs and values of our customers will be the key criteria to be considered.
  2. (b) We will not be bound by precedents. We will promptly create and provide new solutions and services that exceed the expectations of our customers.
  3. (c) In order to find new business opportunities, we will explore potential needs that even customers do not yet recognize.
  4. (d) To continuously provide valuable services to our customers, we will always check the level of customer satisfaction and customer expectations and review our services.
  5. (e) We will not ignore even the most infinitesimal needs of our customers.
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2. We will act responsibility and with pride as a member of the NTT Communications Group in responding quickly, flexibly, and with integrity to our customers.
  1. (a) Each employee will deal with customers with the awareness that we are all representative of the NTT Communications Group.
  2. (b) Each employee will commit him or herself to our customers and clearly explain our Mission, Guiding Principles, Vision, and the features and merits of our services.
  3. (c) If we encounter any trouble, we will swiftly act to resolve the situation in a responsible manner and earn the confidence of our customers.
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3. We will establish enduring relationships of trust with our customers.
  1. (a) We will share among ourselves our experiences with different customers so that we can provide better services at the next opportunity.
  2. (b) We will always deliver valuable, leading-edge information and ideas and ascertain our customers’ needs by making maximum use of the Internet.
  3. (c) We will provide ongoing service to our customers in view of establishing win-win relationships over the long term.
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4. We will never betray the trust of our customers.
  1. (a) We will treat all customer information with strict confidentiality and implement measures to protect customer security.
  2. (b) We will never provide inaccurate information or rely on entertainment and gifts to close a deal with our customers.
  3. (c) We will not make our customers wait longer than necessary, give them the runaround, or reject their requests for the sake of our own convenience or for vague reasons.
  4. (d) We will not discriminate against customers who are using the products and services of our competitors.
  5. (e) We will not provide our customers with services that betray their expectations of safety and quality.
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