«“Improvement” and kaizen»
We recognize the importance of constant improvement in order to always surpass customers' expectations and raise customer satisfaction. We will keep advancing forward to improve the quality of our services for customers.
It is important to keep challenging ourselves.
The way to change our own behavior is not by being constrained by organizational frameworks, but through constantly challenging the norm, getting results through implementation, being humble over past achievements, and learning from mistakes.
The NTT Communications Group offers a wide variety of training programs tailored to personnel development. In addition, the Group offers employees various opportunities to support their personal growth such as human rights awareness training, experiential learning and the Volunteer Gift Program, which involves donating goods to volunteer activities in which employees are involved. In addition to utilizing such training programs and learning opportunities, we will also achieve self-innovation by listening to customers and others.
All employees are individually responsible for coming up with and putting into place ways to improve the quality of their work and raise levels of customer satisfaction.
As one, we strive to create an open and sound working environment where opinions can be frankly exchanged. On a daily basis, we encourage our employees to actively utilize our Intranet, which directly reflects employees' opinions and suggestions to management, as one means of kaizen.
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