«What is “Customers first”?»
We accept all opinions from customers with the utmost sincerity. We look at each customer’s “face” and strive to understand our customers’ real needs and values. We take responsibility for our services, and face our customers directly. Responding to customers’ expectations quickly and raising customer satisfaction is key to our continuous growth.
Pushing existing products and services on customers in favor of our own good rather than customers’ real needs does not enable us to create customer value. “Providing solutions” means listening to customers sincerely, achieving progress with them, and creating new business models together. Accumulation of such experience improves the variety and quality of our services.
We will further improve our services by always checking levels of customer satisfaction, sharing customer information and experiences, and advancing self-innovation and kaizen. We will satisfy our customers by constantly exceeding their expectations so that they will choose us to be their long-term partner with a sense of security.
We will also strengthen relationships of trust in times of trouble by transforming problems into new opportunities through acting swiftly to responsibly resolve the situation by discovering the cause, developing preventive measures and accurately reporting back to customers.
Long-term relationships of trust are built on the very quality of our business activities. Providing inaccurate information, suggesting more than we can actually provide, or relying on business entertainment and gifts to close a deal will not increase customer value or yield their trust.
We will actively disclose accurate information in an appropriate manner in order to let our customers know us better, while at the same time accepting their opinions so as to be truly fair and sincere.
We regard as our top priority the protection of information that is vital to our customers as well as the provision of services they know are safe and contribute to their security. We recognize that leakages of customer information may not only harm our social credibility but also destroy the social value and trust of our customers that has been created over a long period of time and with considerable effort.
All members of the NTT Communications Group strive to protect customer information security.
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