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cmn_ic_service-kobetsu_network

Global IP Network

NTT Communications starts Global Virtual Link SLA

 

NTT Communications starts Service Level Agreement (SLA) for Global Virtual Link as of today.

 

■Applicable Services

All Global Virtual Links (applicable automatically with no additional charge)

 

■Global Virtual Link SLA Overview

Global Virtual Link SLA has performance objectives and performance commitments for Availability, Latency, Packet Loss, Average Jitter, and Maximum Jitter. If the levels of service do not meet what is guaranteed, NTT Com will issue a credit for whole or part of the usage fee of the Global Virtual Link.

 

1.Availability

NTT Com will issue a credit to Customer for Network Outages (an instance in which no traffic can pass through Customer's Global Virtual Link for more than 15 consecutive minutes, as measured by NTT Com)due to the reasons not attributable to Customer on the Customer's Global Virtual Link in an amount equal to one day's worth of the Base Creditable Fee paid by Customer, multiplied by each hour (or portion thereof rounded to the next hour) of the cumulative duration of such Network Outage.

 

2.Latency

If Global Virtual Link Latency for a calendar month exceeds the time frame set forth in NTT Com’s Website NTT Com will issue a credit to Customer equal to one day's worth of the Base Creditable Fee paid by Customer for that specific Global Virtual Link for such month.

 

3.Packet Loss

If Packet Loss on Customer's Global Virtual Link exceeds 0.3% during a calendar month, NTT Com will issue a credit to Customer equal to one day's worth of the Base Creditable Fee paid by Customer for that specific Global Virtual Link for such month.

 

4.Average Jitter

If Average Jitter on Customer's Global Virtual Link exceeds 0.25ms, NTT Com will issue a credit to Customer equal to one day's worth of the Base Creditable Fee paid by Customer for that specific Global Virtual Link for such month.

 

5.Maximum Jitter

If Maximum Jitter exceeds 10ms more than 0.1% of a calendar month, NTT Com will issue a credit to Customer equal to one day's worth of the Base Creditable Fee paid by Customer for that specific Global Virtual Link for such month.

 

■Other Conditions

•To receive refund, Customers must request credit within a specified date.

•Global Virtual Link SLA will not be applied under certain conditions.

 

For more details, please refer to Terms and Conditions for Use of Global IP Network Services or contact our sales personnel.

 

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