October 23, 2013
NTT Communications is classified as ’World-Class’ and awarded Gold in 14 Categories in Customer Satisfaction Report by Ocean82
TOKYO - NTT Communications Corporation (NTT Com), the data, cloud and international communications business within NTT Corporation (TOKYO: 9432; NYSE: NTT), announced today that it was rated World Class based on its predicted organic growth and overall customer satisfaction, and won Gold Awards for outstanding performance in 14 categories, including Network Reliability and Installation Guarantees in the recently published "Voice of the Customer: Global Data VPN, Issue 15 " a benchmarking report by UK marketing services firm Ocean82, Ltd.
Ocean82 evaluated the customer satisfaction level for eight major global telecom operators, including AT&T, BT, Cable & Wireless, Orange Business, T-Systems, Telefonica and Verizon, by interviewing IT managers from 1000 multinational companies. Their report looked at six major categories, including price, network operation and customer support, along with 32 related minor categories. NTT Com, the only Asian company evaluated, won Gold Awards in 14 categories, meaning it met customers’ expectations for outstanding performance in those areas. According to Janet Watkin, CEO at Ocean82, "Only NTT Com and Verizon achieve a positioning score of 82 or more on the scoreboard that ranks operators for overall competitiveness. Such a score meets the criteria for showing resilience in the ever changing market place. The World Class accolade denotes occupancy of the top quadrant of the Ocean82 Crystal Ball, which predicts sustainable competitive advantage, and a score of 82 or more demonstrates user perceptions of resilience against competitive threats."
NTT Com has been enhancing the quality of its global data communications services through expansion of its high-quality, cloud-based VPN service Arcstar Universal One and through efforts like the Arcstar Carrier Forum, an international conference organized by NTT Com to discuss strategies for strengthening Arcstar-branded managed network services for multinational corporations. The company is committed to continue providing superior ICT services.
About NTT Communications Corporation
NTT Communications provides consultancy, architecture, security and cloud services to optimize the information and communications technology (ICT) environments of enterprises. These offerings are backed by the company’s worldwide infrastructure, including leading global tier-1 IP network, Arcstar Universal One™ VPN network reaching 160 countries/regions, and over 140 secure data centers. NTT Communications’ solutions leverage the global resources of NTT Group companies including Dimension Data, NTT DOCOMO and NTT DATA.
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Ocean82 is an established marketing services firm specializing in benchmarking the customer service experience for the information & communication technologies industry. It is known for its track record in "Voice of the customer" analysis of competitive positioning, business strategy, branding, post-purchase care, channel management and pre-sales support, among other areas. It has experience in 30 countries and 10 languages, often making Ocean82 the first-choice supplier for organizations requiring international marketing research and analysis covering emerging technologies. www.ocean82.com