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CSR Report 2011

GRI Guidelines Contrast Table

Editorial Policy Third-Party Opinion GRI Guidelines Contrast Table Environmental Reporting Guidelines Contrast Table Questionnaire 2010 Questionnaire Results Customer Service PDF Download / Back Issues

G3 Disclosure Description Reported Information
1 Strategy and Analysis
1.1 Statement from the most senior decisionmaker of the organization (e.g., CEO, chair, or equivalent senior position) about the relevance of sustainability to the organization and its strategy.
1.2 Description of key impacts, risks, and opportunities.
2 Organizational Profile
2.1 Name of the organization.
2.2 Primary brands, products, and/or services.
2.3 Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures.
2.4 Location of organization's headquarters.
2.5 Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report.
2.6 Nature of ownership and legal form.
2.7 Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries).
2.8 Scale of the reporting organization, including:
  • ·Number of employees;
  • ·Net sales (for private sector organizations) or net revenues (for public sector organizations);
  • ·Total capitalization broken down in terms of debt and equity (for private sector organizations); and
  • ·Quantity of products or services provided.
2.9 Significant changes during the reporting period regarding size, structure, or ownership including:
  • ·The location of, or changes in operations, including facility openings, closings, and expansions; and
  • ·Changes in the share capital structure and other capital formation, maintenance, and alteration operations (for private sector organizations).
Not applicable
2.10 Awards received in the reporting period. Assessment by External Organizations
3 Report Parameters
Report Profile
3.1 Reporting period (e.g., fiscal/calendar year) for information provided.
3.2 Date of most recent previous report (if any).
3.3 Reporting cycle (annual, biennial, etc.)
3.4 Contact point for questions regarding the report or its contents.
  • ·Back Cover
Report Scope and Boundary
3.5 Process for defining report content, including:
  • ·Determining materiality;
  • ·Prioritizing topics within the report; and
  • ·Identifying stakeholders the organization expects to use the report.
3.6 Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers).
3.7 State any specific limitations on the scope or boundary of the report.
3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations.
3.9 Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report.
3.10 Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g., mergers/ acquisitions, change of base years/periods, nature of business, measurement methods).
3.11 Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report.
GRI content index
3.12 Table identifying the location of the Standard Disclosures in the report. This table
Assurance
3.13 Policy and current practice with regard to seeking external assurance for the report. If not included in the assurance report accompanying the sustainability report, explain the scope and basis of any external assurance provided. Also explain the relationship between the reporting organization and the assurance provider(s).
4 Governance, Commitments, and Engagement
Governance
4.1 Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight.
4.2 Indicate whether the Chair of the highest governance body is also an executive officer (and, if so, their function within the organization's management and the reasons for this arrangement).
4.3 For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members.
4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body.
4.5 Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization's performance (including social and environmental performance).
4.6 Processes in place for the highest governance body to ensure conflicts of interest are avoided.
4.7 Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization's strategy on economic, environmental, and social topics.
4.8 Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation.
4.9 Procedures of the highest governance body for overseeing the organization's identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles.
4.10 Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental, and social performance.
Commitments to External Initiatives
4.11 Explanation of whether and how the precautionary approach or principle is addressed by the organization.
4.12 Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses.
4.13 Memberships in associations (such as industry associations)and/or national/international advocacy organizations in which the organization:
  • ·Has positions in governance bodies;
  • ·Participates in projects or committees;
  • ·Provides substantive funding beyond routine membership dues; or
  • ·Views membership as strategic.
Stakeholder Engagement
4.14 List of stakeholder groups engaged by the organization.
4.15 Basis for identification and selection of stakeholders with whom to engage.
4.16 Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group.
4.17 Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting.
5 Management Approach and Performance Indicators
Economic
    Disclosure on Management Approach
aspect: Economic Performance
EC1 CORE Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments.
EC2 CORE Financial implications and other risks and opportunities for the organization's activities due to climate change.
  • -
EC3 CORE Coverage of the organization's defined benefit plan obligations. -
EC4 CORE Significant financial assistance received from government. -
aspect: Market Presence
EC5 ADD Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation. -
EC6 CORE Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation.
EC7 CORE Procedures for local hiring and proportion of senior management hired from the local community at locations of significant operation. -
aspect: Indirect Economic Impacts
EC8 CORE Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement.
EC9 ADD Understanding and describing significant indirect economic impacts, including the extent of impacts.
Environmental
    Disclosure on Management Approach
aspect: Materials
EN1 CORE Materials used by weight or volume.
EN2 CORE Percentage of materials used that are recycled input materials.
aspect: Energy
EN3 CORE Direct energy consumption by primary energy source.
EN4 CORE Indirect energy consumption by primary source.
EN5 ADD Energy saved due to conservation and efficiency improvements.
EN6 ADD Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives.
EN7 ADD Initiatives to reduce indirect energy consumption and reductions achieved.
aspect: Water
EN8 CORE Total water withdrawal by source.
EN9 ADD Water sources significantly affected by withdrawal of water. -
EN10 ADD Percentage and total volume of water recycled and reused. -
aspect: Biodiversity
EN11 CORE Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas.
EN12 CORE Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas. -
EN13 ADD Habitats protected or restored. -
EN14 ADD Strategies, current actions, and future plans for managing impacts on biodiversity.
EN15 ADD Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk. -
aspect: Emissions, Effluents, and Waste
EN16 CORE Total direct and indirect greenhouse gas emissions by weight.
EN17 CORE Other relevant indirect greenhouse gas emissions by weight.
EN18 ADD Initiatives to reduce greenhouse gas emissions and reductions achieved.
EN19 CORE Emissions of ozone-depleting substances by weight.
EN20 CORE NOx, SOx, and other significant air emissions by type and weight.
EN21 CORE Total water discharge by quality and destination. -
EN22 CORE Total weight of waste by type and disposal method.
EN23 CORE Total number and volume of significant spills. -
EN24 ADD Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally. -
EN25 ADD Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization's discharges of water and runoff.
aspect: Products and Services
EN26 CORE Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation.
EN27 CORE Percentage of products sold and their packaging materials that are reclaimed by category. -
aspect: Compliance
EN28 CORE Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with environmental laws and regulations.
aspect: Transport
EN29 ADD Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce.
aspect: Overall
EN30 ADD Total environmental protection expenditures and investments by type.
Labor Practices and Decent Work
    Disclosure on Management Approach
aspect: Employment
LA1 CORE Total workforce by employment type, employment contract, and region.
LA2 CORE Total number and rate of employee turnover by age group, gender, and region. -
LA3 ADD Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations.
aspect: Labor/Management Relations
LA4 CORE Percentage of employees covered by collective bargaining agreements. -
LA5 CORE Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements. -
aspect: Occupational Health and Safety
LA6 ADD Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs. -
LA7 CORE Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region.
LA8 CORE Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases.
LA9 ADD Health and safety topics covered in formal agreements with trade unions. -
aspect: Training and Education
LA10 CORE Average hours of training per year per employee by employee category.
LA11 ADD Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings.
LA12 ADD Percentage of employees receiving regular performance and career development reviews.
aspect: Diversity and Equal Opportunity
LA13 CORE Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity.
LA14 CORE Ratio of basic salary of men to women by employee category.
Human Rights
    Disclosure on Management Approach
aspect: Investment and Procurement Practices
HR1 CORE Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening. -
HR2 CORE Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken. -
HR3 ADD Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained.
aspect: Non-Discrimination
HR4 CORE Total number of incidents of discrimination and actions taken. -
aspect: Freedom of Association and Collective Bargaining
HR5 CORE Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights. -
aspect: Child Labor
HR6 CORE Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor. Not applicable
aspect: Forced and Compulsory Labor
HR7 CORE Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor. Not applicable
aspect: Security Practices
HR8 ADD Percentage of security personnel trained in the organization's policies or procedures concerning aspects of human rights that are relevant to operations.
aspect: Indigenous Rights
HR9 ADD Total number of incidents of violations involving rights of indigenous people and actions taken. -
Society
    Disclosure on Management Approach
aspect: Community
SO1 CORE Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting. -
aspect: Corruption
SO2 CORE Percentage and total number of business units analyzed for risks related to corruption. -
SO3 CORE Percentage of employees trained in organization's anti-corruption policies and procedures.
SO4 CORE Actions taken in response to incidents of corruption. Not applicable
aspect: Public Policy
SO5 CORE Public policy positions and participation in public policy development and lobbying.
SO6 ADD Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country. -
aspect: Anti-Competitive Behavior
SO7 ADD Total number of legal actions for anticompetitive behavior, anti-trust, and monopoly practices and their outcomes. -
aspect: Compliance
SO8 CORE Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with laws and regulations. Not applicable
Product Responsibility
    Disclosure on Management Approach
aspect: Customer Health and Safety
PR1 CORE Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures.
PR2 ADD Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes. -
aspect: Product and Service Labeling
PR3 CORE Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements. -
PR4 ADD Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes. -
PR5 ADD Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.
aspect: Marketing Communications
PR6 CORE Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship.
PR7 ADD Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes. -
aspect: Customer Privacy
PR8 ADD Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. -
aspect: Compliance
PR9 CORE Monetary value of significant fines for noncompliance with laws and regulations concerning the provision and use of products and services. Not applicable

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Standard Disclosures under Global Reporting Initiative Telecommunications Sector Supplement for NTT Communications Group Corporate Social Responsibility Report 2011

Indicator Reported information
Internal Operations
Investment
IO 1. Capital investment in telecommunication network infrastructure broken down by country/region. -
IO 2. Net costs for service providers under the Universal Service Obligation when extending service to geographic locations and low-income groups, which are not profitable. Describe relevant legislative and regulatory mechanisms. -
Health and Safety
IO 3. Practices to ensure health and safety of field personnel involved in the installation, operation and maintenance of masts, base stations, laying cables and other outside plant. Related health and safety issues include working at heights, electric shock, exposure to EMF and radio frequency fields, and exposure to hazardous chemicals.
IO 4. Compliance with ICNIRP (International Commission on Non-Ionising Radiation Protection) standards on exposure to radiofrequency (RF) emissions from handsets. -
IO 5. Compliance with ICNIRP (International Commission on Non-Ionising Radiation Protection) guidelines on exposure to radiofrequency (RF) emissions from base stations. -
IO 6. Policies and practices with respect to Specific Absorption Rate (SAR) of handsets. -
Infrastructure
IO 7. Policies and practices on the siting of masts and transmission sites including stakeholder consultation, site sharing, and initiatives to reduce visual impacts. Describe approach to evaluate consultations and quantify where possible.
IO 8. Number and percentage of stand-alone sites, shared sites, and sites on existing structures. -
Providing Access
Access to Telecommunication Products and Services: Bridging the Digital Divide
PA 1. Polices and practices to enable the deployment of telecommunications infrastructure and access to telecommunications products and services in remote and low population density areas. Include an explanation of business models applied. -
PA 2. Policies and practices to overcome barriers for access and use of telecommunication products and services including: language, culture, illiteracy, and lack of education, income, disabilities, and age. Include an explanation of business models applied.
PA 3. Policies and practices to ensure availability and reliability of telecommunications products and services and quantify, where possible, for specified time periods and locations of down time.
PA 4. Quantify the level of availability of telecommunications products and services in areas where the organisation operates. Examples include: customer numbers/market share, addressable market, percentage of population covered, percentage of land covered. -
PA 5. Number and types of telecommunication products and services provided to and used by low and no income sectors of the population. Provide definitions selected. Include explanation of approach to pricing, illustrated with examples such as price per minute of dialogue/bit of data transfer in various remote, poor or low population density areas. -
PA 6. Programmes to provide and maintain telecommunication products and services in emergency situations and for disaster relief.
Access to Content
PA 7. Polices and practices to manage human rights issues relating to access and use of telecommunications products and services. For example:
  • ·Participation in industry initiatives or individual initiatives related to Freedom of Expression
  • ·Legislation in different markets on registration, censorship, limiting access.
  • ·Interaction with governments on security issues for surveillance purposes.
  • ·Interaction with national and local authorities and own initiatives to restrict criminal or potentially unethical content.
  • ·Protecting vulnerable groups such as children.
Explain how such policies and practices are adapted and applied in different countries.
Customer Relations
PA 8. Policies and practices to publicly communicate on EMF related issues. Include information provides at points of sales material. -
PA 9. Total amount invested in programmes and activities in electromagnetic field research. Include description of programmes currently contributed to and funded by the reporting organisation. -
PA 10. Initiatives to ensure clarity of charges and tariffs. -
PA 11. Initiatives to inform customers about product features and applications that will promote responsible, efficient, cost effective, and environmentally preferable use.
Technology Applications
Resource Efficiency
TA 1. Provide examples of the resource efficiency of telecommunication products and services delivered.
TA 2. Provide examples of telecommunication products, services and applications that have the potential to replace physical objects (e.g. a telephone book by a database on the web or travel by videoconferencing).
TA 3. Disclose any measures of transport and/or resource changes of customer use of the telecommunication products and services listed above. Provide some indication of scale, market size, or potential savings.
TA 4. Disclose any estimates of the rebound effect (indirect consequences) of customer use of the products and services listed above, and lessons learned for future development. This may include social consequences as well as environmental.
TA 5. Description of practices relating to intellectual property rights and open source technologies. -