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CSR Report 2011
The NTT Communications Group established its Basic CSR Policy in June 2006. All efforts pursued by employees in line with this policy as part of day-to-day business constitute CSR activity.
Our CSR activities aim to contribute to community prosperity and sustainability worldwide by creating new value and resolving problems through the information and communications services we provide as a Global ICT Partner.
NTT Communications established its Basic CSR Policy in keeping with the NTT Group CSR Charter. The entire NTT Group will take on initiatives to resolve issues facing society.
We define "stakeholders" as all the entities that have relations of any kind with the NTT Communications Group. The term includes not only our customers, business partners and shareholders, but also competitors that our business activities influence, society as a whole and individual employees. Understanding the perspective and earning the trust of our stakeholders are essential to enabling the Group to continue to profit and grow. We shall always be aware of our ties with various stakeholders as we bridge their present and future potential.
Examples of Communication with Stakeholders
|Communication with Customers||We gather feedback from customer satisfaction surveys and take steps to improve satisfaction levels.
· Voice of Customer (VOC) Survey, NTT Communications Forum
|Communication with Business Partners||We work with our business partners to improve communications quality, thereby improving customer satisfaction with respect to quality.
· Arcstar Carrier Forum (ACF), Customer Council, Partner Summit
We published a policy on procurement in accordance with our Guidelines for Green Procurement to ensure fair procurement activities.
· Communication with suppliers
|Communication with Society||We work to raise awareness of issues and develop a clear understanding of situations by communicating with NPOs and external experts.
· Dialog with stakeholders, various social contribution activities
|Communication with Employees||To help maintain and improve motivation among employees, we use an appropriate human resources system, provide a forum for communication with management, and make sure to reflect employees? feedback.
· Dialog with president, KAIZEN Direct Line.