NTT Com Business Customers "Solution"


Business Customer	>	Global IT System Management Service

Global IT System Management Service

For customers with these concerns

We want to manage IT infrastructure without appointing dedicated staff in overseas offices.
We want one-stop support available 24x7 response to failure from anywhere around the world.
We want to conduct global service-level management to maintain maximum network and server performance.
We want appropriate consulting for optimizing our global IT infrastructure.

Management of IT infrastructure in overseas offices is important for companies conducting businesses globally. However, huge personnel costs are incurred if managers with advanced knowledge and experience must be appointed in each office in order to rapidly deal with problems in systems that are becoming more complex every year.

Using the Global IT System Management Service

NTT Communications staff with advanced knowledge and experience will efficiently manage IT infrastructure in all offices including those overseas, while rapidly responding to failures and taking steps to prevent the occurrence and recurrence of failures.

Services provided

Provision and administration of comprehensive monitoring services.
24x7 fault response by single point of contact.
Periodic reporting by service managers.
Backup management and disaster recovery management.
Sever management of customer's office by permanent or dispatched staff.
Consulting for system and network optimization.
Construction of customer portal sites allowing understanding of the IT infrastructure operation status in each office.

Benefits

Cost reductions can be achieved as there is no need for customers to assign IT managers in offices throughout the world.
IT resource management is made more efficient and advanced by providing management services by dedicated staff.
System optimization is possible through the management of IT infrastructure, and this contributes to improve investment efficiency.