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Smart Contactcenter |
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Smart Contactcenter is a call center
infrastructure (hardware & software) not using PBX (Private Branch EXchange),
which offers the possibility of service without large initial expenses.
Call centers are equipped with necessary functions, such as CTI (Computer Telephony
Integration), ACD (Automatic Call Distribution), application management and call-recording.
The Smart Contactcenter can be used for small-to-medium-scale inbound centers,
for outbound business as a dialer and moreover as an in-house agent for SOHO businesses.
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V Portal Direct |
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V-Portal Direct is a low cost voice
recognition response service designed for use by companies which provides information
through an access number. Users can interactively obtain information over the
Internet by simply speaking directly to the service via telephone or mobile phone. |
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