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Case Study
 
 
 

Business Customer > Savi Technology
Challenges Solutions Results Customer's voice
Choosing the Right Partner to Optimize IT Resources and Operations
Savi Technology is a leading provider of Radio Frequency Identification (RFID) technology solutions that deliver global real-time supply chain visibility, asset management, inventory optimization, and shipment security. The U.S. Department of Defense is one of Savi's customers, using the company's solutions to track more than 35,000 conveyances daily across a global network of 1,600 locations in more than 45 countries.

Headquartered in Sunnyvale, CA, Savi has an Asian information hub in Singapore since about two-thirds of U.S.-bound freight originates in Asia. Savi chose to outsource their IT infrastructure management to NTT Com, a proven leader in network infrastructure development and maintenance with strong Asian operations. Savi uses NTT Com' resources for daily operations and monitoring while Savi staff focus on IT planning and server management tasks for mission-critical applications. The partnership is a classic example of successful IT outsourcing.

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Savi Technology Operations With NTT Com Support
Challenges
Keep pace with fast changing Information Technology knowledge and skills, which could consume Savi's in-house human resources.
Establish IT governance while using third-party vendors for products and services outside Savi's core areas of expertise.
Solutions
Outsource daily IT operations and monitoring for areas not crucial to their business to NTT Com.
Host servers and applications for web-based services at NTT Com Singapore, a wholly-owned subsidiary of NTT Com, to deliver accurate real-time data on the status of goods and assets as Savi moves through the global supply chain.
Results
Optimal use of in-house resources for mission-critical networked RFID supply chain solutions,leveraging NTT Com' dedicated resources to perform day-to-day IT asset management tasks.
Effective IT governance that provides Savi with agility for further growth and end-customer satisfaction.
Voice of the Customer
"For uninterrupted service to our customers, it is crucial to have the right partner who is capable of covering all corners for our system's stable operation. We picked NTT Com because they are a respected leader in the industry and their proposal was thorough yet flexible in its content. We are happy with our decision to choose NTT Com, who has been living up to our expectations as well as our customer's."

Mr. Jeri Donn, Director of Implementation Services for Savi Technology
Right: Mr. Andy A. Russ Consulting Manager
Left: Mr. Jeri Donn Director, Implementation Services
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